Frequently Asked Questions

Who can be a Bike Angel?
How do I earn points?
Does moving bikes help fellow riders?
I took a trip that should've earned points but I wasn't emailed. Help?
How can I check my total Bike Angel points online?
Is there a limit to the points I can earn in a month?
Which stations can earn points?
When are rewards distributed?
How do I turn on the map layer in the Citi Bike iPhone app?
Other questions?