Any Citi Bike annual member can become a Bike Angel, just head over to the Sign Up page. Not a Citi Bike annual member? Learn more here.
How do I earn points?
Bike Angels earn points whenever they pick-up a bike from a station indicated on our Bike Angels map in need of dock space or drop-off a bike at a station in need of bikes. The map updates based on neighboring stations and historical flows of
Does moving bikes help fellow riders?
Yes! Each bike a Bike Angel moves typically helps at least one fellow rider by freeing up a dock or supplying a bike. Often, this rider in turn enables another trip, and the Bike Angel's efforts continue to be paid forward!
I took a trip that should've earned points but I wasn't emailed. Help?
Feel free to fill out this missing points form and we'll make sure to investigate the trip for you and add any missing points to
your account a few days before the end of the month.
How can I check my total Bike Angel points online?
Within 15 minutes of docking on a point-earning trip, you'll be sent an end-of-ride email that tell you your trip, monthly, and annual point total. We're working on implementing a solution that will allow us to make these viewable to individual users at any point.
Is there a limit to the points I can earn in a month?
Nope. We've seen Bike Angels rack up hundreds of points in a month; the more the merrier!
Which stations can earn points?
All stations have the ability to earn points depending on the demand for bikes and docks. Often times, there's a station only one or two blocks away from your destination that can earn points with only a slight adjustment to your route.
When are rewards distributed?
Some of the rewards such as a day pass will be sent automatically within a few days of earning the required point total. We distribute all other rewards Bike Angels in the first week of the following month.
How do I turn on the map layer in the Citi Bike iPhone app?
If the Bike Angels map layer isn't appearing for you after attempting to log off and back on, we recommend deleting and re-installing the app.